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November 25, 2017 05:00 AM UTC

How to choose headphones for Call Center?

  • by: Cowan

The demands productivity, comfort and practicality make these devices a fundamental tool in the niche. When you need a Call Center headset, you are likely to look for information before making a decision. Finding reviews and comments on this topic should not be a problem, since Google was not invented yesterday. However, below I will help you have a better opinion of what is really needed in a headset that can perform in the field of Call Centers.

With this in mind, here are some questions you can ask to be properly informed:

Should the handset be with Cable or Wireless?

A wired headset is easy to connect and guarantees uninterrupted calls (unless you pull the cable out). They also tend to be more affordable than wireless headphones comparatively; but on the other hand, it will be practically tied to your desk. Also, cables tend to get in the way of things. Nobody enjoys getting tangled up in a messy ball of wires.

A wireless headset allows you to wander around the office for the duration of your call as well as improve productive. You can even change your call to a smartphone and leave the Call Center, in case you have to leave for some reason. However, wireless headphones have a limited battery life and can be disconnected if the user moves too far from his desk or if the wireless connection is interrupted. So if you need to leave the Call Center, make sure you are aware of the state of the battery, have connection options and know the operating radius.

How will I wear the headset?

Like most other headsets, call center headsets offer several styles of use. You can look for one that has a headband to fit over your head, but you can also find headphones that have a band that fits behind the neck. You can even choose to have a Call Center headset that is placed directly over your ear. Then when it comes to choosing think, do the headphones offer the style of support I want? Do they come with the option to switch between the different clamping modes? It is important that you take these questions into account as part of your doubts when selecting your ideal headset.

What is the noise level in my Call Center?

Do you work in a Call Center with only two other people who communicate exclusively in whispers and meaningful looks? Or is your Call Center one full of people who always scream? Your answer will tell you what type of Call Center headset is the right one to invest. If you work in a relatively quiet Call Center, a basic headset can do the job. On the other hand, if your Call Center is busy and noisy, you may want to invest in a headset with noise-canceling microphone and active noise cancellation, so that you and your caller can hear each other properly.

How many hours per day will I wear my headphones?

The answer is important in choosing a comfortable headset. If you are always busy on a call, you should consider a truly light headset that stays comfortable even after prolonged use and does not hurt your ears. On the other hand, long-term comfort can be a minor problem if you do many other activities besides calling, like playing Solitaire (well, I do not judge). If you only make calls from one to two hours per day, a simpler handset may be the answer.

How durable should my headset be?

You’re probably thinking, “I’m going to pay a good price for this handset, of course I want it to be very, very durable!” And that is true. But while professional headphones are built to last, certain call center headsets go the extra mile. For example, some of them have cables reinforced with Kevlar and microphone arms that can rotate 360 degrees without breaking. Regular users may want to buy something like that to make sure their headset can really receive a large amount of punishment. It does not make sense to invest in a seemingly large headset if it breaks down shortly after you buy it. Still confused? You need to see the headset choices here.


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