My ISP was aquired by another and so today at 2:00 we were going to have a 1/2 hour outage as Qwest moved the DSL lines to the new ISP. Needless to say it’s 8:30 and Incompetents Inc. (AKA Qwest Inc.) still is having “problems.”
At least this time it’s my home line. But Qwest retains it’s record of honking a change up 100% of the time. My guess is the senior executives at Qwest use Verizon – so they get decent service.
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They just charged me an illegitimate $170 termination fee for a cell phone, and I had to wait for an hour in their store before a rep would delete it for me. I dislike all corporations, but Verizon is the worst in my experience. I’ve got a dozen more terrible stories about them, from which I’ll spare the decent people of the blog.
Had a wonderful ISP (DenverOnline for those interested) for the last dozen or so years, using Qwest as the underlying DSL wire provider.
Decided to to cut back expenses and just have Qwest continue to provide the DSL and not have a private domain. Called Qwest, spoke with 3 different reps, all agreed — no sweat, no big deal.
Comes the day to cut service — guess what, line goes dead. Why? My service had been 5mb copper, but Qwest “upgraded” me to fiber. My trusty Cisco 678 didn’t do fiber, only copper. Three days of down time later, the refurbished fiber modem arrives, still doesn’t work — and tech support is puzzled.
With much grief and agony, got it manually programmed to work. Benefit — I now have 7mb fiber.
Now I’m getting repeated offers from Qwest to upgrade my exisiting service to their wonderful Fiber 7mb service.
Could be worse, in a word: Comcast
Because we know that the promised 5 minute downtime will be at least half a day.
What gets me is that every single time they screw it up. You would think that even with total incompetents, via pure luck they could get it right once. Can’t they find some competent executives to run the company?
My very very first apartment was in a brand new complex and I was the first to move in. The phone wires weren’t even hooked up from the street, so when I called Qwest they’d never heard of my address.
Not only did the woman find it by tracing the power box through Excel, the guys came out early to connect the actual complex, they knocked on my door exactly on time to finish the install. They never even messed up a bill. When I left they gave me a good credit reference and returned my deposit within a week.
Ever since then they’ve done everything from giving me a number that had previously belonged to a tow truck company (fun calls after last call) to just not showing up (took three weeks to get my deposit back that time).
They’re the only company that’s ever made me pay one more than once. Excel held $20 of mine for six months, but I was only 18 years, two months, and a week old.
Not sure why Qwest still does it. I’ve never left a bill. Hell, not even VW made me pay one.
I guess I forgot about deposits for stuff like this ’cause my goal is to get the bill on autopilot asap, and that frequently means auto bill to a credit card.
If they insisted on a deposit now, I’d find someone else.
The odds are low, But I’ll ask if Edward A. Mueller is available for an interview. It would definitely be an interesting one. My bet is he’ll pull a Udall.
I can’t check the availability of higher-speed DSL for my house because my Qwest phone number isn’t listed as being serviced by Qwest, and their website wants to “correct” my address to a no-longer-valid address – which then fails to validate…
So I’m obviously not a Qwest-serviced location. Perhaps I can get them to refund my phone and DSL bill and my service will still magically continue.
Qwest hates everyone.
They just don’t give a damn. Big difference.
There’s zero accountability there.
Don’t even ask me why. I hope Joe Nacchio rots in jail.
That for some reason ended up being misprinted in the phone book as a number for some bigwigs in the local Mormon Church..
Note: This might piss some folks off… if so, get over it
After the first 6 months or so of attempting to provide the folks at all hours of the day with the correct number for them to call, I starting getting really frustrated, so rather than continuing the frustration, I decided to play around.
Was kind of fun when someone asked if they could speak with Elder So and So at 2:00 AM on a matter of utmost importance to tell them they they could but he had been doing Tequila and Coffee shots all night, we was awake though not real coherent and could I take a message???
The phone lines got real quiet then, unfortunately they would call back so I would do my drunken caffeine freak routine….
In the interests of propriety I wont say what I said when they asked for Sister so and so…..
Denver Broncos… Still Suck!
Yesterday about 2pm, our phone went dead. Called quest and they said that a cable had been cut and we wouldn’t have service until Jan 2! From past posts, I would guess that David lives about 6 blocks from me. Now methinks that somebody toasted a circuit board when moving David’s wires…
Isn’t that how we all live in the United States of Litigation?
And they decided it was time to jerk you around.